Frequently Asked Questions
Everything you need to know about your order and our latest collections.
How long does shipping take within the UK?
Standard UK delivery typically takes 3-5 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days for orders placed before 2 PM.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label and drop it off at any local courier point.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide measurements in both centimeters and inches to help you find the perfect fit between our slim and oversized styles.
Are your garments sustainably sourced?
Yes, we are committed to ethical fashion. Our latest collections utilize organic cotton and recycled polyester, and we work exclusively with manufacturers who meet high fair-labor standards.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
The Strokes UK Store accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.